What you need to know to be prepared
We are in the process of upgrading our computer processing system that manages savings, loans, and transactions in order to improve our processing, staff efficiency, and offer new and enhanced services as we continue to grow.
ATMs will be available during the system upgrade and from Sept. 30th thru Oct. 1st you will have limited access to your funds using your Debit/ATM card. If you plan to travel or make significant purchases during those dates, please contact us before Friday, Sept. 27th to make other arrangements.
Access to telephone banking (TAS) and ALL online services will NOT be available on Monday, Sept. 30th after 5pm and all day Tuesday, Oct. 1st. We suggest you access your account funds by writing a check or making the appropriate cash withdrawals prior to our closing on Friday, Sept. 27th.
We apologize for any inconvenience; however, this is necessary system maintenance and will improve both the member experience and our efficiency in serving you.
Q: Why is the credit union upgrading their computer system?
A: We are upgrading our computer processing system that manages savings, checking accounts, loans, and transactions to improve processing, staff efficiency, and enable us to offer new and enhanced services.
Q: Will the credit union be closed for the system upgrade?
A: Yes, our credit union lobby hours will be impacted 10/1/2019 during our system upgrade but both branches will reopen for regular hours on Wednesday, October 2nd..
Q: Will ATMs be available during the system upgrade?
A: Yes! You will have full ATM access, but limited access to funds.
Q: Will I have access to my funds during the system upgrade?
A: On 9/30/2019 and 10/1/2019 you will have limited access to your funds using your Debit/ATM card. If you plan to travel or make significant purchases during those dates, please contact us before 9/27/2019.
Access to the Telephone Automated System (TAS) transactions and all online services will NOT be available on 9/30/2019 after 5pm and all day 10/1/2019. We suggest you access your account funds by writing a check or making the appropriate cash withdrawals prior to closing on 09/27/2019.
Q: What if I am expecting a Direct Deposit posting or an electronic payment to or from my account during the system upgrade?
A: The credit union will post all Direct Deposits and electronic payments received on 10/1/2019. Any Direct Deposits or electronic payments that come in on 10/1/2019 will be posted on 10/1/2019.
Q: Should I expect anything new when I come into the lobby?
A: Yes, our tellers will ask you for a photo ID after our system conversion since we will have the ability to scan your ID and attach it electronically to your account.
Q: Will my Home Banking (Online Banking) User ID and Password change after the system upgrade?
A: Yes, both your User ID and Password will change. Please follow the instructions below for your initial Home banking login:
1. Your password is the word “security” and the last four digits of the member’s Social Security Number that is listed for the first name on the account (for example: security1111).
2. Once in the system, you will be prompted to accept the online agreement, change your password (6 to 10 characters), select an image, set up security questions and answers, enter or update your email address, and create a password reset question and answer.
Q: How does the system upgrade affect Bill Pay?
A: Your Bill Pay Information will transfer over. You will NOT need to reenter payees after the upgrade and bill payment history will transfer as well to the upgraded system.
Q: What if I have scheduled bills to be paid through Bill Pay during the system upgrade?
A: Please schedule all bills to be paid by 9/27/19. You will not have access to Bill Pay while we are upgrading our system. Any bills that were due to pay on 10/1/2019 will be processed on 10/2/2019.
Q: How does this impact my e-Statements?
A: We are working on adding a year of your e-Statements to our upgraded services. However, if you know you will need copies immediately, please take time now to save them to your personal computer or print them by the close of business on 9/27/2019. You can also come in and ask for printed copies of your statements, but there is a charge of $5 per month printed.
Q: Will my Personal Identification Number (PIN) for Member Telephone Service change?
A: Yes, your temporary PIN will be the last four digits of the member’s Social Security Number that is listed first on the account. You will reset your PIN the first time you access the new system. Your new PIN cannot begin with zero.
Q: How can I stay informed about the system upgrade?
A: Continue to visit our website for the most up-to-date information about our conversion. Also, like us on Facebook! We will post our updates there as well.
Q: What else is changing?
A: Please be aware that as of September 30, 2019, ALL overnight Automated Clearing House (ACH) items which are returned for Non-sufficient Funds (NSF) will no longer be forgiven, even if the account is made current on the same day. System limitations will not allow us to make changes any longer for returned items, so that option will go away permanently.